1. Information We Collect

Information You Provide

• Full Name
• Company Name
• Email Address
• Telephone Number
• Billing Address
• Shipping Address
• Account Username and Password
• Quote Request Information
• Order Details and Specifications
• Uploaded Artwork, Logos, Graphics, Photographs, Documents, and Design Files
• Project Instructions and Notes
• Customer Support Communications
• Marketing and Subscription Preferences

Information Collected Automatically

• IP Address
• Browser Type and Version
• Device Type and Operating System
• Website Usage Activity
• Referring Website or Search Engine
• Pages Viewed and Navigation Patterns
• Session Information
• Cookie and Tracking Technology Data

2. How We Use Your Information

• Create and manage customer accounts
• Process quote requests and print orders
• Review and prepare artwork for production
• Generate proofs and production files
• Communicate regarding orders, approvals, payments, shipping, pickup, and delivery
• Provide customer support and respond to inquiries
• Improve website functionality and customer experience
• Send order confirmations, invoices, and service notifications
• Send promotional communications when permitted by law
• Detect and prevent fraud, abuse, or unauthorized activity
• Maintain business records and comply with legal obligations
• Enforce our policies, terms, and conditions

3. Artwork and Uploaded Files

Customers may upload artwork, logos, graphics, images, documents, and related materials through our website or by email.

Uploaded files may be used to prepare quotations, review artwork suitability, create digital proofs, produce print orders, fulfill customer requests, and maintain production and reorder records.

4. Payment Information

Online payments may be processed through secure third-party payment providers.

VEK Printing does not store complete credit card numbers or sensitive payment card information unless specifically required and supported by compliant payment processing systems.

Payment information submitted through third-party processors is governed by the privacy and security policies of those providers.

5. How We Share Information

VEK Printing does not sell customer personal information as part of our normal business operations.

We may share information with trusted third parties that assist in operating our business, including:

• Ecommerce and Website Platform Providers
• Payment Processors
• Shipping and Delivery Carriers
• Production and Fulfillment Partners
• Cloud Hosting Providers
• Email and Communication Service Providers
• Security and Analytics Providers
• Professional Advisors (Accountants, Attorneys, Insurers)
• Government Authorities or Law Enforcement when required by law

Information is shared only to the extent reasonably necessary to provide these services.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to keep users logged into their accounts, remember shopping cart contents and preferences, support quote and ordering functionality, improve website performance and reliability, analyze website traffic and usage patterns, and enhance the overall customer experience.

Most web browsers allow you to control, block, or delete cookies through browser settings. Disabling cookies may affect certain website features.

7. Email Communications

Customers may receive emails related to account registration and activity, quote and order confirmations, proof approvals and revision requests, payment receipts and invoices, shipping and delivery updates, and customer service communications.

If you opt in to marketing communications, we may also send product announcements, special offers and promotions, printing tips and resources, and company news and updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Transactional and service-related emails may still be sent when necessary to fulfill your order or provide support.

8. Data Retention

VEK Printing may retain customer information, order history, artwork files, proofs, invoices, and communications for business operations, customer service and support, reorder convenience, accounting and tax purposes, legal and regulatory compliance, fraud prevention and security, and internal recordkeeping.

Artwork and order files may be retained to facilitate future reorders unless deletion is required by law or otherwise approved upon request.

9. Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Restricted access to customer information
• Password-protected administrative systems
• Use of trusted third-party service providers
• Internal data protection procedures

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

VEK Printing's website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

11. California Privacy Rights

California residents may have certain rights under applicable California privacy laws, which may include the right to:

• Know what personal information is collected
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Understand how personal information is used and disclosed
• Opt out of the sale or sharing of personal information where applicable
• Receive equal service and pricing when exercising privacy rights

To exercise applicable privacy rights, please contact us using the information provided below.

12. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, shipping carriers, social media platforms, or other external services.

VEK Printing is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external sites you visit before providing personal information.

13. Changes to This Policy

We may update this Privacy & Security Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.